Terms and Conditions
Last Updated: March 2023 (subject to change)
By using our platform, you ("User" or "you") agree to these Terms and Conditions. If you do not accept them, please do not use the platform.
Acceptance of the terms
Acceptance of the terms
By creating an account or accessing our services, you acknowledge that you have read, understand, and will comply with these Terms.
Age requirement
You must be 18 years old (or the age required by your jurisdiction) to access and use the platform.
Restricted regions
If you are accessing the platform from a restricted country or region, please do not proceed.
Eligibility requirements
Registration details
To create an account, you must provide true and accurate information about yourself, including but not limited to:
Data accuracy
You must ensure that all account information remains up-to-date and accurate at all times.
Geographic restrictions
Restricted locations
We do not accept users from restricted countries or regions.
Support contact
If you are unsure whether your location is restricted, please contact our support team before proceeding.
Sanctions
Access to the platform may be blocked for users from countries subject to local licensing restrictions or sanctions.
Account registration rules
Single account policy
Each user must register a single account with unique credentials (username and password).
Multiple accounts
Creating multiple accounts will result in suspension of all related accounts without prior notice.
Identity verification and kyc
Security verification
To ensure security, we may request additional verification from users at any time.
Kyc obligations
You agree to provide required documentation or information for Know Your Customer (KYC) purposes within a reasonable timeframe.
Suspension rights
We reserve the right to suspend or cancel accounts due to failure to verify identity or comply with KYC requirements.
Account accuracy obligations
Profile maintenance
Users are responsible for ensuring account accuracy at all times, including but not limited to:
Consequences of inaccuracy
Failure to maintain accurate account information may result in account restrictions or closure.
Account security responsibilities
Confidentiality
You agree to:
Unauthorized transactions
We are not responsible for unauthorized transactions caused by user failure to maintain security standards.
Login credentials and password protection
Password security
Users must choose a secure password that meets platform minimum requirements (length, complexity, etc.).
Recovery procedures
In the event of a forgotten password, you will be directed through our standard recovery procedures.
Credentials safety
You are responsible for ensuring login credentials remain confidential and not shared with others.
Restricted behaviour and prohibited activities
Legal compliance
Users must adhere to all applicable laws and regulations when using our services.
Prohibited activities
The following prohibited activities will result in account suspension or closure:
Termination
Failure to comply with these terms may also lead to restricted access or permanent termination.
Bonus and promotion rules
Bonus conditions
Bonuses are subject to specific conditions, including but not limited to:
Promotion changes
We reserve the right to amend or remove promotions without prior notice.
Withdrawal compliance
Users must comply with all applicable bonus terms before requesting withdrawals.
Wagering and gameplay conditions
Gameplay rules
All wagers placed on our platform are subject to specific rules and conditions (e.g., game-specific restrictions).
Participation
By participating in gameplay, users acknowledge that they have read and understand these rules.
Game modifications
We reserve the right to modify or remove games at any time.
Bonus abuse prevention
Abusive conduct
Users must not abuse promotions by:
Penalties
Failure to comply with bonus terms may result in penalties, including withdrawal restrictions.
Deposits and withdrawals
Procedure changes
We reserve the right to modify our deposit and withdrawal procedures at any time.
Transaction limits
Users must adhere to specified minimums for deposits and withdrawals where applicable.
Processing times
Processing times may vary depending on factors such as account verification status or payment method chosen.
Verification before withdrawals
Mandatory verification
To ensure security, we require users to verify identity or comply with KYC requirements before processing withdrawal requests.
Responsible gambling expectations
Responsible play
Users must gamble responsibly and within their financial means.
Promotion of safety
We promote responsible gaming practices but cannot guarantee user compliance.
Self-exclusion and account restrictions
Support assistance
If you experience difficulties managing your gambling habits, please contact our support team for guidance on self-exclusion procedures.
Restriction causes
Accounts may be restricted or suspended due to excessive bets or suspicious behavior.
Game fairness and rng systems
Independent testing
We strive to ensure game fairness through regular testing by reputable third-party auditors.
Rng certification
Our systems utilize certified Random Number Generators (RNGs) for random outcome generation in all games.
Game information
Users can access detailed information about each game's RTP (Return To Player percentage), volatility, and other relevant metrics.
Technical interruptions or voided gameplay
Technical issues
In the event of platform maintenance, server errors, or other technical issues:
Final decisions
Our decisions regarding gameplay cancellations are final and not subject to appeal.
Suspension or closure of accounts
Closure rights
We reserve the right to suspend or close accounts at any time due to various reasons (e.g., non-compliance, suspicious activity).
Contesting closure
Users may contest closure by contacting our support team with a formal explanation within 7 business days from account termination date.
Dispute resolution
All disputes are resolved in accordance with applicable law.
Intellectual property and platform ownership
Ownership rights
Our platform's intellectual property (including software, graphics, trademarks) is owned exclusively by Dolfwin Casino or its affiliates.
Exploitation prohibition
Users agree not to reproduce, modify, distribute, sell, or otherwise exploit our content without prior written consent from us.
Limitation of liability
User error
We are not liable for losses incurred through user error or non-compliance with these Terms and Conditions.
Claim period
Any claim against Dolfwin Casino must be made within 1 year from the date the dispute arose.
Modification of terms
Changes to terms
These Terms and Conditions may change without prior notice, effective immediately upon posting.
Review responsibility
Users are responsible for reviewing our Terms regularly to stay informed about any updates or changes.
Contact or support guidance
Support channels
If you have questions regarding these Terms and Conditions, please contact our support team via:
Customer service
Our friendly customer service representatives will be happy to assist with your queries.
By agreeing to these Terms & Conditions, Users acknowledge that they are aware of the platform's content restrictions, usage guidelines, and rules for play.
